CONTRACT

Bali-Experience, hereinafter referred to as "The Agency", acts merely as a booking agent on behalf of the villa owners that it represents. The contract entered into is between the owner of the holiday accommodation and the holidaymaker, hereinafter referred to as "The Hirer". The contract is not effective until the required payment has been received and confirmation has been sent to the Hirer.

SEASONS

The Agency categorises the year into three (3) seasons. While some villas utilise the three (3) season structure for pricing; currently most villas have a HIGH season price that encompasses peak and high season, and then a LOW season price. 

The Agency defines seasons as follows:
 
Low: January 9th to July 14th (excluding Easter), September 16th to December 19th
High: July 15th to July 31st, September 1st to September 15th, and Easter week
Peak: August 1st to August 31st, December 20th to January 8th (Christmas & New Year period)

PAYMENTS

A deposit of 50% of the rental amount must be received by the Agency within two (2) working days after the relevant invoice and payment instructions have been given to the Hirer. If a deposit is not received within this time, the booking will be cancelled.

Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if the booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Year bookings).

In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or upon arrival if less than two (2) working days, whichever comes first.

All payments must be made in USD. Payments options are:

1. Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by the Hirer.
2. Credit Card – All payments made by credit card (Visa and MasterCard only) will be subject to a 4% additional charge.  If more than 1 credit card needs to be processed for the payment, a surcharge of US$50 will be applied for each additional card used.  If using more than 1 credit card, please adhere to the following:

• All correspondence should be between the Agent and the main booking contact in order to avoid any confusion
• The booking contact needs to provide full names for each individual cardholder and individual amounts payable in USD
• All relevant payment documentation needs to received by the due date stated on the invoice

Payments by Traveller’s Cheques, other currencies or personal cheques, will not be accepted. In the case of last minute bookings, where is it impractical or very difficult for the Hirer to make a deposit by TT, the Agency will accept cash (post 1996 and unmarked USD banknotes) on arrival.  However, a credit card authorisation form will need to be used to ensure deposit requirements are met. This form will need to be accompanied by photocopies of both sides of the credit card, a photocopy of holder’s passport, and written authorisation. The funds will be held as security and the transaction will be reversed only upon receipt of alternative payment as agreed with the Agency.

The Hirer will be asked to sign a Waiver of Liability and a credit card authorisation form, which will allow the Agency to charge the card with any charges that the Hirer incurs while at the villa.

Be aware that security deposits are required for some villas.  If required, a deposit will be requested by the villa manager upon arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

CANCELLATIONS

If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/New Year bookings), deposits will be refunded in full less US$500.00 OR 20% of monies received (whichever is greater).  Please note that if multiple villas are booked, a cancellation fee will be applied for each individual villa.

Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate the Agency for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.

Notice of cancellation must be received by the agency in writing.

Final payments are non-refundable. 

CHANGES TO BOOKINGS

A US$50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

PROVISIONS AND STAFF

All villas represented by the Agency have a minimum of two domestic household staff. All properties and resorts represented by the agency are fully equipped with bed linens, towels, cooking utensils etc.

BOOKING SIZE

The Agency’s policy for bookings in which the cost of the villa rental is over US$1,000 is to provide complimentary airport pickups/drop offs for our guests. In cases where the cost of the villa rental is below US$1000, the Agency unfortunately has to charge for this service. 

The Agency strongly recommends the use of a car and driver (please see reasons outlined in transportation guidelines). If the Hirer chooses not to rent a car and driver for the duration of the booking, there will be a charge of US$15 for each airport transfer (pickups/drop offs, maximum 4 pax each). 

EVENTS AND PARTIES

The majority of villas have rules governing their usage for events and parties and often a surcharge is applicable, in addition to a local community or ‘Banjar’ fee. Normal bookings are for vacation purposes and special permission must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Furthermore, clients should be aware that these are private villas located in residential neighbourhoods and, as such, not all functions or events can necessarily be accommodated. Much depends on the vagaries of the residents of the neighbourhood. 

Weddings and other events held at villas are becoming increasingly popular.  Please be aware that the majority of villa owners will not accept a booking involving a function without prior confirmation that a function coordinator has been employed.

If the Hirer is planning to hold an event such as a wedding or any large congregation of people at your villa, please bring this to the Agency’s attention as soon as possible. The Agency can recommend a suitable coordinator where required.

DAMAGE OR LOSSES

The Hirer is responsible for leaving the property in good order and in a clean condition. The Hirer further undertakes to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if the Hirer or a member of the party has caused excessive damage.

NUMBERS IN PARTY/SUITABILITY

The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation.  The Agency reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

LIABILITY

While the Agency makes every effort to ensure that brochure descriptions are accurate and that properties meet its required standards, the Agency cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control.  Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by, or arising out of, the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner's negligence. Furthermore, no responsibility is accepted for the personal belongings, car and its contents, of the Hirer or any member of the party during the holiday. Additionally, no responsibility will be accepted for dissatisfaction, loss or injury relating to bookings made through any third party vendor referred by the Agency, including but not limited to event co-ordinators, tour operators and other service providers.

COMPLAINTS

If the Hirer considers that he/she has cause for complaint concerning a property, the matter should first be taken up with the owner or villa manager.  If satisfaction cannot be obtained, the client should then report the matter at once to the Agency. In such cases, if the Agency considers the complaint valid, a partial refund may be offered.  This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalise.  No liability shall arise beyond the refund of the monies paid.  The Agency will not entertain claims lodged by a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.